Productivity and Security Monitoring

Issue

The COVID-19 outbreak significantly increased the popularity of working from home within the private sector. However, this shift presented challenges for companies as they had to expand small-scale work-from-home policies to a company-wide level. Employees are required to change their passwords every 60 days to keep them updated. However, this has been challenging for remote workers since their devices may not be connected to the company domain, preventing them from changing their passwords after they expire. Even if the internal IT department assists in changing the passwords from the backend, the update may not be effective if some office PCs or mobile phones are still using the old passwords to connect to the domain. Additionally, managing work performance during the work-from-home situation has been difficult for the company. As a result, they have requested the IT department to provide a daily report of incoming and outgoing email records to monitor productivity.

How MTS can help

Multisoft offers solutions to enhance IT efficiency and productivity. One such solution is AD Self-Unlock, which allows users to receive SMS messages on their mobile phones to unlock their accounts, change passwords, and monitor devices still connected with old passwords. This self-service capability enables users to manage and unlock their own accounts, reducing the internal IT department's workload by over 20%.

Another valuable tool is MessageCap, which records all incoming and outgoing emails from users and generates summary reports showing daily email activity. Originally designed for email journaling and compliance requirements, business owners can also use this system to track employees' work progress. Additionally, the Linux-based system provides added ransomware protection for the email database, preventing long-term email loss.